MoveMint AI

Support Center

Answers to common questions, and how to reach us.

How does the AI food scanner work?

Take a photo of your meal, and our AI analyzes the image to estimate calories and macronutrients. Results are estimates — always double-check if you have a medical dietary restriction.

Why is my scan taking a while or failing?

Make sure you have a stable internet connection. If a scan repeatedly fails, try a clearer, well-lit photo with the food clearly visible.

How do I cancel my Premium subscription?

Go to your device's Settings → your name → Subscriptions → MoveMint Premium → Cancel Subscription. Subscriptions are managed entirely through Apple.

How do I delete my account?

Go to Settings inside the app → Delete Account. This permanently removes your data and cannot be undone.

Why did my step count not sync?

Make sure MoveMint AI has permission to access Motion & Fitness data in your device's Settings → Privacy & Security → Motion & Fitness.

Is my data private?

Yes — see our Privacy Policy for full details on what we collect and how it's used.

Still need help?

We usually respond within 1–2 business days.

movemintlabs@gmail.com